Frequently Asked Questions

Can I track my order after purchase?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email or SMS, enabling you to track your package in real time through our website.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping rates and delivery times vary depending on the destination. Check our shipping policy for more information.

What payment methods do you accept?

We accept major payment methods, including credit/debit cards and PayPal. All transactions are securely processed.

Jewelry Care: How do I care for my jewelry?


Store jewelry in a dry place, avoid contact with perfumes and lotions, and clean gently with a soft cloth. For deep cleaning, use appropriate jewelry cleaners for your specific metal type.

Jewelry Care: Is your jewelry hypoallergenic?

Our sterling silver and stainless steel pieces are hypoallergenic. If you have sensitive skin, we recommend avoiding plated items and choosing solid metals.

Can I cancel or modify my order?

Order modifications or cancellations are possible before shipment. Please contact customer support immediately if you need to make changes.

What is your return and refund policy?

We accept returns for most items within 14 days of delivery, provided they are in original condition. Refunds are processed after the returned item is inspected. Sale products can not be returned.

How do I contact customer support?

You can reach our customer support team via email, live chat, or the contact form on our website.

What are the shipping costs and delivery times?

Shipping costs and delivery times depend on your location and selected shipping method. Check our shipping calculator at checkout for accurate estimates